Privacy Policy
Last updated: September 13, 2026
1. Introduction
At CSVGen Pro ("we", "us", "our", accessible at https://csvgen.pro), we prioritize the privacy and security of our users. This Privacy Policy outlines how we collect, handle, store, and protect your information when you use our AI metadata generator, image upscaler, background remover, and related web services.
2. Information We Collect
A. Account Information
When you sign in using Google Authentication, we receive your name, email address, profile picture URL, and unique Google user identifier (UID). This information is used strictly to authenticate your identity, maintain your subscription status, and enforce usage limits.
B. Uploaded Images & Vector Files
Files you select for metadata generation or background removal are processed directly in your browser wherever possible. For AI/EPS vector preview extraction or high-performance AI upscaling, images may be sent temporarily to our conversion processing servers solely to generate the required output. We do not retain, distribute, train public AI models on, or sell your uploaded creative works.
C. API Keys Stored Locally
If you input your personal Gemini API key into the workstation, the key is saved exclusively in your browser's local storage (LocalStorage). We do not store or transmit your API keys to our central servers in plain text.
3. Payment Information & Billing Security
🔒 Zero Card Data Storage Policy
CSVGen Pro never collects, processes, or stores your credit card, debit card, or banking numbers.
International Transactions: For international users, payments are processed securely through certified payment gateways and supported payment processors. Payment processors operate under strict PCI-DSS compliance and adhere to global financial data protection standards to safeguard your billing details and ensure fraud prevention.
Bangladesh Transactions: For users paying via local mobile financial services (bKash/Nagad/Rocket), we collect only transaction metadata (sender number/last digits and transaction time) strictly to verify and activate your subscription.
4. Cookies, Analytics & Tracking
We use privacy-friendly analytics and minimal cookies to improve site performance and user experience:
- Functional Storage: LocalStorage is used to remember your theme preference (Light/Dark mode) and tool settings.
- Google Analytics: Aggregated, anonymized statistics on website traffic and page views to optimize website speed.
- Meta Pixel: Used to assess conversion metrics and marketing effectiveness without identifying individual users.
5. How We Share Your Information
We never sell, rent, or trade your personal information. We share data only with essential third-party service providers:
- Google Firebase: Cloud infrastructure for secure authentication and database hosting.
- Payment Processors: Secure third-party payment gateways and financial services for transaction processing and verification.
- Telegram API: Internal administrative webhook alerts for manual payment reviews.
6. Your Data Rights (GDPR & CCPA)
Depending on your location, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and associated database records.
- Withdraw consent for analytics or communications at any time.
To exercise any of these rights, email us at support@csvgen.pro and we will fulfill your request promptly.
7. Privacy Inquiries & Contact
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Website: https://csvgen.pro
Email: support@csvgen.pro
Founder / Data Controller: Walid Forhad (walidforhad.com)
WhatsApp: +880 1518-905192